Payment Terms & Conditions

Credit Card: Payments made using a credit card include any surcharges for this service and payments are GST inclusive. Secure transactions are made to Renti Ltd via the online payment facility stripe.com and further information is available on Stipes website: https://stripe.com/en-nz/privacy
Privacy: A copy of the Renti Ltd Privacy and data protection policy is available upon request. For a copy of our Privacy Policy please contact Renti Support by email: support@renti.co
Currency: All fees, invoices and payments are in the New Zealand Dollar and no form of other currency is accepted.
Refunds: For any and all refund requests, clients should contact Renti Support by email: support@renti.co and you will be responded to within 48 hours. Renti Ltd withhold the right to take up to 5 working days to consider refund requests and approved refunds will be done within 10 working days. Any disputed refunds will be disclosed to the original enquiry/party and all reasonable steps will be taken to resolve the dispute within a reasonable timeframe.
Charges & Fees: Customers and clients of Renti Ltd acknowledge and agree to the terms specified at the time of sale or at which time they entered into an agreement with Renti ltd which include payment terms and conditions and fees as outlined on our website, within the product or under Clause 7 of the Agency Agreement.
Changes to Pricing: Renti Ltd reserves the right to make changes fees and charges based on new services that are offered and subscribed to via the Agency and or Private Landlord, by providing 30-days’ notice.
Payment: Upon payment through either credit card, or by way of invoice,
1. Renti Ltd will issue the Agency an invoice for the total fees payable by Renti Ltd in respect of the Tenant Variations identified in the Monthly Report.
2. The Agency shall pay Renti Ltd such fees on the 20th of the month following the date the invoice is issued.
3. The customer will receive confirmation of credit card payment, amount and time via the email, and any debit from the customer's credit card will state details of the transaction and amount. Such as Credit Check, or other Renti Ltd Services that are charged at a set fee.
4. Credit Cards payments accept Visa, Mastercard, American Express, JCB, and China UnionPay payments from customers worldwide. For further information: https://stripe.com/docs/payments/cards/overview
5. Some banks, especially in highly regulated regions, may prompt the customer to authenticate a purchase (for example, by texting the customer a code to enter on the bank’s website). Click Here to learn more.
Invoices: Payable amounts as agreed within the Agreement (typically for Property Management Agencies only) are exclusive of government taxes, GST, value added taxes, withholding taxes, duties, imposts and levies of a similar nature (Other Taxes), however designated, assessed or levied under New Zealand Law. Invoices levied to Agencies will itemise costs of services, subscription fees, other fees, refunds, GST and the total GST inclusive amount. If late payment penalties have been charged, these will be separately itemised within the invoice as with any outstanding subscription fees or charges from previous billing cycles.
Late Payment: In the instance of invoices, and excluding credit card payments, if any fees remain unpaid for more than 10 days beyond their due date, provided Renti Ltd has notified the Agency and or Customer in writing of this default and allowed the Agency or Customer a further 2 days to pay, Renti Ltd may (without limiting Renti’s rights or remedies):
1. immediately suspend the supply to the Agency of the Tenant Variations;
2. charge interest at lesser of 1% per month or the maximum interest rate permitted by applicable law on those outstanding fees from the date on the invoice becomes overdue;
3. immediately terminate this Agreement; and
4. take action to recover those outstanding fees or other amounts owing to Renti (including any interest), and all costs and expenses incurred in recovering them including all legal costs.
Additional services: Depending on where you’re based and how you use our services, you may be able to take advantage of additional services that Renti Ltd offers – like SMS or Social Media Messaging, Booking Tool, Connections, or projects. These might incur an additional fee that we’ll let you know about when you sign up for those services.
Importance of timely payments: In order to continue accessing our services, you need to make timely payments based on the pricing plan identified under Clause 7 of the Agreement. To avoid delayed or missed payments, please make sure we have accurate payment information. If we don’t receive timely payments, we may suspend access to your subscription as per Clause 9 until the payment is made.
Customer Service & Complaints: To speak to the Renti Customer Service team about any concerns, security breach, complaints or other requests please contact Renti Support on: support@renti.co